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On Mukako you can make purchases for you and your baby very easily via smartphone or computer and the products will be delivered to your home!
With just a few clicks, you can discover our Mutable collection: the multi-activity table, toys, accessories and much more! You’ll have them delivered at home in just a few days.
MUtable is the evolutionary multi-activity table that grows with your children thanks to its 4 table heights.
You can order all MUtable products directly from our website at www.mukako.com
MUtable was designed for children from 1 to 8 years old and is tested for independent use by children ages 3 and up.
Our chairs have been tested as children’s furniture, with a maximum weight of 50 kg.
However, they are made of wood and, therefore, very solid and sturdy!
MUtable is made of wood and the paint is NON-toxic. So, yes! MUtable is 100% free of PVC, BPA, and phthalate.
The MUtable includes 4 double-sided playboards:
After choosing the product you wish to purchase, follow these step:
Yes, to complete your order and go ahead with the payment, you must register: you have only to enter name, surname, email address and password at the checkout. This will allow you to create an account where you will find your order details and discount vouchers.
Without registering, you can browse our website and choose your favorite.
If you activate your personal area, you can also create your Wish List, make purchases from the list at any time and receive updates and promotional information.
Our orders are always shipped without an invoice. If you wish to receive an invoice for your order, please refer to the question "How can I request an invoice".
Currently, we do not offer gift-wrapping or personalized cards with an order; therefore, we advise you to inform the gift recipient after completing your order, so that they do not reject the delivery.
All the products we sell are covered by the European standard manufacturer's warranty which covers 2 years for private customers and 1 year for customers who purchase with a VAT number.
You can always find the order receipt by logging in to your account. The order receipt serves as the proof of purchase for the warranty.
If a product is defective you can contact us at support@mukako.com and we will help you resolve the issue according to our internal procedure or the one provided by the third-party product vendor for their warranty.
Get in touch with us at support@mukako.com and we are at your disposal if you want to change or cancel your order.
However, please consider that we cannot change an order once it has been transferred to the warehouse.
If you have already registered, you can login to your account by clicking on “My Account” found on the bar at the top right.
Once you have entered your email address and password and clicked on “My Account” you can return to the Login button where you will now find your name. By clicking on the button again you will be able to enter your account.
No problem: just click on “MyAccount” (top right) and choose the "Forgot Password" option.
You will receive an email with a link where you will be able to assign a new password to your account.
Changing your email address is quick and easy:
Once you have modified your e.mail, you have to login again into your account.
Of course! Subscribing to our newsletter is free and allows you to stay up to date on our promotions and to receive vouchers and useful information on your child's development.
Your subscription can be cancelled at any time. You have two ways to do it:
If you are not satisfied with your order you can return it and request a refund within the first 14 days after the delivery date.
If you receive a damaged or defective product, please refer to the question "What should I do if I receive a damaged or defective product?"
You can only return products that are in their original condition with all their accessories and the original packaging.
All you need to do is send us the return request to support@mukako.com and follow the instructions for returning the product.
The items you wish to return must be in their original condition and internal warping properly packaged.
It is necessary to use the same cardboard packaging in which the product was received.
You have the right to a full refund if the product is returned is in its original condition.
Unless the product is faulty or not as described, you will be responsible for the cost of returning the product to us.
Once the item is returned to the warehouse and undergoes an integrity check, MUKAKO will refund you as soon as possible, and in any event within 14 days after the day on which we receive the product back from you.
It may take a few days to see the refund on your bank statement or PayPal account.
If you receive a damaged or defective product, you can simply contact us at support@mukako.com.
Into the mail, you have to insert:
We'll contact you within 48 working hours in order to help you.
Once you have received your order, you have 14 days to verify that the ordered products are included and are all intact and present in the packaging.
Should you find out that a product is incomplete, defective or completely missing, you must immediately report the situation via email to support@mukako.com indicating the order number, the date of delivery and the product in question.
MUKAKO offers many payment options: credit card, pre-paid credit card, PayPal.
Payment security is our priority; therefore, your information will be encrypted.
The Cash on Delivery option is only available in Italy.
No, you won’t have any additional cost to purchase your order.
If your credit card does not have a 3D Secure Code (password enabled for online purchases), you can still pay using Paypal: it's accessible also if you don't have a registered account and it uses other secure systems.
Follow these steps:
1) Select PayPal as your method of payment into the dedicated section
2) On the PayPal page, choose the option to continue the payment with the card
3) Enter your credit card information and complete your purchase
If you have already verified that the amount on your credit / prepaid card is sufficient for your purchase and that your card has 3D Secure Code enabled, write to support@mukako.com or contact us on LiveChat.
If the problem concerns enabling 3D Secure Code, please follow the instructions in the question "If I don't have 3D Secure Code to pay by card, how can I proceed?"
No, at the moment it’s not possible to pay with bank transfers.
When completing your purchase with a business account, you can request an invoice by sending us an e-mail to support@mukako.com. You only need to provide us with your VAT information.
The invoice will be issued as soon as possible.
At the moment of the checkout, please wait until the “Thank You Page” appears to confirm that your order has been successful.
If you’re not sure about your payment status, please first check your personal account where you can see all the details of your order.
If you need further assistance, contact us at support@mukako.com
For all shipments in European Union countries, there are no additional costs related to the method of payment or other charges.
In the case of extra-EU shipments (eg Switzerland or Norway), we remind you that the Italian VAT is not included in our prices on the site.
You will also need to consider that the customs fees may vary, so if necessary we advise you to inquire with the local customs office before ordering as we are not liable for any VAT or custom charges you may incur.
Shipping is free on orders above 99€ (199€ for Switzerland, Norway).
Otherwise, the shipping fee varies depending on your country:
Europe (ex. CH e NW) 9,90€
Switzerland & Norway 39€
Every page shows the detail estimated shipping times for each product, which depends on the type of product or manufacturer.
MUKAKO ships daily (on working days) at 15.30/3:30 pm! So if a product indicates "ships in 24h" and is placed before 15.30/3.30 pm it will be shipped the same day, otherwise the next day.
In general, deliveries in EU Countries are made within 5-10 weekdays of the shipping date.
For smaller islands, delivery is not guaranteed because it depends on the courier service available in that area.
Shipments are made via the courier GLS or DHL and depart from our central warehouse in Varese.
To check the status of your order, you can login to your account and click on the section "Orders" where you will see a list of your order history. There, it is possible to view individual order details.
All orders are shipped with a tracking code, which the courier will send to you as soon as they take over your shipment from our warehouse.
Enter your account under the section “Orders” and you can change the shipping address. Remember, if your order is being already being processed it is better to contact us at support@mukako.com
To get discount vouchers, just invite your friends to make a purchase on Mukako!
After completing your purchase, you will be able to access the section “Invite a friend” via the link on your order confirmation page or directly in your account.
You can use your discount voucher by applying it at the checkout.
Your discount vouchers are usually visible at the checkout underneath the order summary. To apply a discount voucher, just click on "Apply".
If your discount voucher is not visible at the checkout, simply input the discount code in the discount voucher field under the order summary and click on the small arrow in order to apply the discount.
Each discount voucher has specific terms and conditions: check them into the referred mail that you have received.
Discount vouchers cannot be used in combination with sales and promotions. You can only apply one discount voucher to each order.