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On Mukako you can make purchases for you and your baby very easily via smartphone or computer and the products will be delivered to your home!
With just a few clicks, you can discover our Mutable collection: the multi-activity table, toys, accessories and much more! You’ll have them delivered at home in just a few days.
MUtable is the evolutionary multi-activity table that grows with your children thanks to its 4 table heights.
You can order all MUtable products directly from our website at www.mukako.com
The MUtable includes 4 double-sided playboards:
MUtable was designed and tested for independent use by children ages 3 and up.
Only a mildly damp cloth has to be used to clean MUtable, avoiding adding any other type of detergent.
We remind you that the table is made of wood and the games are made of wood and cardboard and for this reason they should not be treated with a lot of water or cleaned with detergents.
MUtable is made of wood and the paint is NON-toxic. So, yes! MUtable is 100% free of PVC, BPA, and phthalate.
The blackboard is only compatible with the use of classic chalks, whereas the whiteboard is always and only compatible with specific dry-erase whiteboard markers.
Other types of chalks or markers are not compatible (for example liquid chalks, wax crayons, colored pencils, washable markers etc.).
Our chairs have been tested as children’s furniture, with a maximum weight of 50 kg.
However, they are made of wood and, therefore, very solid and sturdy!
After choosing the product you wish to purchase, follow these step:
Yes, to complete your order and go ahead with the payment, you must register: you have only to enter name, surname, email address and password at the checkout. This will allow you to create an account where you will find your order details and discount vouchers.
Without registering, you can browse our website and choose your favorite.
If you activate your personal area, you can also create your Wish List, make purchases from the list at any time and receive updates and promotional information.
Our orders are always shipped without an invoice. If you wish to receive an invoice for your order, please refer to the question "How can I request an invoice".
Currently, we do not offer gift-wrapping or personalized cards with an order; therefore, we advise you to inform the gift recipient after completing your order, so that they do not reject the delivery.
All the products we sell are covered by the European standard manufacturer's warranty which covers 2 years for private customers and 1 year for customers who purchase with a VAT number.
You can always find the order receipt by logging in to your account. The order receipt serves as the proof of purchase for the warranty.
If a product is defective you can contact us at cs.mukako@stokke.com and we will help you resolve the issue according to our internal procedure or the one provided by the third-party product vendor for their warranty.
Get in touch with us at cs.mukako@stokke.com and we are at your disposal if you want to change or cancel your order.
However, please consider that we cannot change an order once it has been transferred to the warehouse.
If you have already registered, you can login to your account by clicking on “My Account” found on the bar at the top right.
Once you have entered your email address and password and clicked on “My Account” you can return to the Login button where you will now find your name. By clicking on the button again you will be able to enter your account.
No problem: just click on “MyAccount” (top right) and choose the "Forgot Password" option.
You will receive an email with a link where you will be able to assign a new password to your account.
Changing your email address is quick and easy:
Once you have modified your e.mail, you have to login again into your account.
Of course! Subscribing to our newsletter is free and allows you to stay up to date on our promotions and to receive vouchers and useful information on your child's development.
Your subscription can be cancelled at any time. You have two ways to do it:
If you are not satisfied with your order you can return it and request a refund within the first 14 days after the delivery date.
If you receive a damaged or defective product, please refer to the question "What should I do if I receive a damaged or defective product?"
You can only return products that are in their original condition with all their accessories and the original packaging.
All you need to do is send us the return request to cs.mukako@stokke.com and follow the instructions for returning the product.
The items you wish to return must be in their original condition and internal warping properly packaged.
It is necessary to use the same cardboard packaging in which the product was received.
The return of products and packaging intact gives right to a refund of 100% of the product returned. The costs incurred for the return shipment will not be refunded.
We will make the integrity check within a maximum of 14 days from receipt of the return at our warehouse.
If there are no problems with the product(s) and packaging, we will make the refund, which can be made with the same method of payment used for the purchase or through a voucher to spend on the site. The refund will be displayed in a variable time depending on your bank.
It may take a few days to see the refund on your bank statement or PayPal account.
Unless the product is faulty or not as described, you will be responsible for the cost of returning the product to us.
If you receive a damaged or defective product, you can simply contact us at cs.mukako@stokke.com.
Into the mail, you have to insert:
We'll contact you within 48 working hours in order to help you.
Once you have received your order, you have 14 days to verify that the ordered products are included and are all intact and present in the packaging.
Should you find out that a product is incomplete, defective or completely missing, you must immediately report the situation via email to cs.mukako@stokke.com indicating the order number, the date of delivery and the product in question.
MUKAKO offers many payment options: credit card, pre-paid credit card, Google Pay, PayPal and Bank Transfer.
Payment security is our priority; therefore, your information will be encrypted.
No, Cash on Delivery option is not available.
No, you won’t have any additional cost to purchase your order.
If your credit card does not have a 3D Secure Code (password enabled for online purchases), you can still pay using Paypal: it's accessible also if you don't have a registered account and it uses other secure systems.
Follow these steps:
1) Select PayPal as your method of payment into the dedicated section
2) On the PayPal page, choose the option to continue the payment with the card
3) Enter your credit card information and complete your purchase
If you have already verified that the amount on your credit / prepaid card is sufficient for your purchase and that your card has 3D Secure Code enabled, write to cs.mukako@stokke.com or contact us on LiveChat.
If the problem concerns enabling 3D Secure Code, please follow the instructions in the question "If I don't have 3D Secure Code to pay by card, how can I proceed?"
No, at the moment it’s not possible to pay with bank transfers.
No, at the moment it’s not possible to pay with bank transfers.
At the moment of the checkout, please wait until the “Thank You Page” appears to confirm that your order has been successful.
If you’re not sure about your payment status, please first check your personal account where you can see all the details of your order.
If you need further assistance, contact us at cs.mukako@stokke.com
For all shipments in European Union Countries, there are no additional costs related to the method of payment or other charges.
For shipments to the UK, the customer will not have to pay any additional charges or taxes.
In the case of extra-EU shipments (Switzerland, Norway), we remind you that the Italian VAT is not included in our prices on the site.
You will also need to consider that the customs fees may vary, so if necessary we advise you to inquire with the local customs office before ordering as we are not liable for any VAT or custom charges you may incur.
Shipping is free on orders above 99€ (99 CHF/€ for Switzerland, Norway; 99£ for United Kingdom).
Otherwise, the shipping fee varies depending on your country:
Europe (ex. CH, NW, UK) 9,90€
Switzerland & Norway 19,90 CHF/ €
United Kingdom 19,90 £
Every page shows the detail estimated shipping times for each product, which depends on the type of product or manufacturer.
MUKAKO ships daily (on working days) at 15.30/3:30 pm! So if a product indicates "ships in 24h" and is placed before 15.30/3.30 pm it will be shipped the same day, otherwise the next day.
In general, deliveries in EU Countries are made in approximately 5-10 days of the shipping date.
However, this time frame cannot be 100% guaranteed because it depends on the courier service. The availability may vary depending on your Country or the color of the item(s) you are purchasing, which may affect the shipping date.
For smaller islands, delivery is not guaranteed because it depends on the courier service available in that area.
Shipments are made via the courier DHL and depart from our central warehouse in Varese.
To check the status of your order, you can login to your account and click on the section "Orders" where you will see a list of your order history. There, it is possible to view individual order details.
All orders are shipped with a tracking code, which the courier will send to you as soon as they take over your shipment from our warehouse.
Enter your account under the section “Orders” and you can change the shipping address. Remember, if your order is being already being processed it is better to contact us at cs.mukako@stokke.com
To get discount vouchers, just invite your friends to make a purchase on Mukako!
After completing your purchase, you will be able to access the section “Invite a friend” via the link on your order confirmation page or directly in your account.
You can use your discount voucher by applying it at the checkout.
Your discount vouchers are usually visible at the checkout underneath the order summary. To apply a discount voucher, just click on "Apply".
If your discount voucher is not visible at the checkout, simply input the discount code in the discount voucher field under the order summary and click on the small arrow in order to apply the discount.
Discount vouchers are valid for a maximum of 12 months from the issue's time.
Specifications and different conditions will be communicated by email directly to interested customers.
Discount vouchers cannot be used in combination with sales and promotions. You can only apply one discount voucher to each order.